Refund Policy

Last Updated: July 17, 2024

Xomitt Limited (“Company,” “Xomitt,” “we,” “us,” or “our”) is committed to providing high-quality e-commerce services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for services purchased through our website at xomitt.com (“Website”) or through direct service agreements.

This Refund Policy applies to all services provided by Xomitt as detailed on our services page at https://xomitt.com/services/ and should be read in conjunction with our Terms of Service and any individual service agreements. By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

We encourage all clients to carefully review service descriptions, terms, and expectations before making a purchase. Our customer support team is available to answer any questions about our services before you commit to a purchase.

2. General Refund Principles

2.1 Service-Based Business Model

As a service-based business providing e-commerce solutions, digital marketing, and consulting services, our work often involves:

• Custom strategy development and implementation
• Time-sensitive market activities and campaigns
• Integration with third-party platforms and systems
• Ongoing management and optimization efforts
• Creation of custom content and digital assets

2.2 Refund Eligibility Principles

Refunds are considered based on:

• The nature and scope of services provided
• The extent of work completed and deliverables provided
• The time elapsed since service commencement
• The reasons for the refund request
• Compliance with our terms and conditions
• The impact on ongoing projects and commitments

2.3 No Automatic Refunds

Given the customized nature of our services, refunds are not automatically granted and are subject to evaluation on a case-by-case basis. Each refund request is carefully reviewed considering the specific circumstances and the value provided to the client.

3. Refund Categories and Timeframes

3.1 Full Refund Eligibility

Full refunds may be granted in the following circumstances:

Service Non-Delivery (7 Days):

• We fail to commence agreed services within 7 business days of the scheduled start date
• Technical issues on our end prevent service delivery
• We determine we cannot fulfill the service requirements as agreed
• Cancellation occurs before any work has been initiated

Service Failure (Initial 14 Days):

• We fail to meet clearly defined deliverables within agreed timeframes
• Fundamental inability to provide services as described
• Material breach of service agreement terms by Xomitt
• Services do not materially conform to written specifications

3.2 Partial Refund Eligibility

Partial refunds may be considered in the following situations:

Service Discontinuation (Up to 30 Days):

• Client requests service termination after work has commenced
• Partial completion of project milestones or deliverables
• Changes in client requirements that affect service delivery
• Mutual agreement to modify or reduce service scope

Performance Issues (Case-by-Case Basis):

• Services partially meet expectations but fall short of agreed standards
• Delays in service delivery due to circumstances within our control
• Quality issues that materially impact service value
• Resolution through service credits may be more appropriate

3.3 No Refund Situations

Refunds will not be provided in the following circumstances:

Client-Related Issues:

• Changes in client business priorities or strategies
• Client failure to provide necessary access, information, or cooperation
• Client breach of terms of service or service agreement
• Client dissatisfaction with results due to market conditions or external factors

External Factors:

• Third-party platform policy changes or restrictions
• Market conditions affecting campaign or service performance
• Force majeure events or circumstances beyond our control
• Client expectations that exceed service scope or realistic outcomes

Completed Services:

• Services that have been fully delivered according to specifications
• Digital assets, content, or materials that have been delivered and accepted
• Ongoing services after 30 days of active service delivery
• Training or consultation services that have been completed

4. Service-Specific Refund Terms

4.1 Setup and Creation Services

Account Setup and Store Creation:

• Full refund available if setup is not initiated within 7 business days
• Partial refund available if setup is incomplete due to our error
• No refund once accounts are successfully created and handed over to client
• No refund for third-party platform fees or charges

Design and Development Services:

• Full refund available before design work commences
• Partial refund available if initial concepts are rejected due to our failure to meet specifications
• No refund once designs are approved and implemented
• Revision requests beyond agreed scope may incur additional charges

4.2 Ongoing Management Services

Monthly Management Services:

• Refund available for unused full months upon 30-day notice of cancellation
• Pro-rated refunds for current month if services are terminated due to our failure
• No refund for partial months where services have been actively provided
• Minimum service periods may apply as specified in service agreements

Advertising and Campaign Management:

• Refund of our service fees if campaigns are not launched within agreed timeframes
• No refund of advertising spend or third-party platform charges
• Partial refund possible if performance guarantees are not met (where applicable)
• Campaign performance subject to market conditions and external factors

4.3 Content and Creative Services

Content Creation and Copywriting:

• Full refund available if content is not delivered within agreed timeframes
• Partial refund available if content does not meet specified requirements
• No refund once content is delivered and approved by client
• Revision requests beyond agreed scope may incur additional charges

Photography and Videography:

• Full refund available if shoot is cancelled before execution
• Partial refund available if delivered assets do not meet technical specifications
• No refund once final assets are delivered and approved
• Travel and equipment costs may be non-refundable

4.4 Consultation and Training Services

Strategy Consultation:

• Full refund available if consultation is cancelled 48 hours before scheduled time
• No refund for completed consultation sessions
• Partial refund available if consultant fails to appear for scheduled session
• Rescheduling options available for client-initiated changes

Training and Educational Services:

• Full refund available if training is cancelled 48 hours before commencement
• Partial refund available for training that does not cover advertised topics
• No refund once training materials are provided or sessions are completed
• Make-up sessions may be offered for technical issues

5. Refund Request Process

5.1 Request Submission

To request a refund, clients must:

• Submit a written refund request via email to info@xomitt.com
• Include detailed reasons for the refund request
• Provide supporting documentation or evidence where applicable
• Reference the specific service agreement or order number
• Submit the request within applicable timeframes outlined in this policy

5.2 Required Information

Refund requests must include:

• Client name and contact information
• Service details and agreement reference
• Specific reasons for refund request
• Timeline of service delivery or issues
• Any relevant correspondence or documentation
• Preferred refund method and details

5.3 Review Process

Upon receiving a refund request, we will:

• Acknowledge receipt within 2 business days
• Conduct a thorough review of the service delivery and circumstances
• Consult with relevant team members and service providers
• Evaluate the request against this policy and applicable terms
• Provide a written response within 10 business days

5.4 Decision Communication

Our refund decision will include:

• Clear explanation of the decision and reasoning
• Details of any approved refund amount and processing timeline
• Alternative solutions or service credits where applicable
• Information about the refund processing method
• Contact information for any follow-up questions

6. Refund Processing and Methods

6.1 Processing Timeline

Approved refunds will be processed according to the following timeline:

• Credit card refunds: 5-10 business days
• Bank transfer refunds: 3-7 business days
• PayPal refunds: 1-3 business days
• Other payment methods: 5-15 business days depending on provider

6.2 Refund Methods

Refunds will be processed using the same payment method used for the original purchase wherever possible. Alternative refund methods may be used if:

• The original payment method is no longer available
• Technical issues prevent processing through the original method
• Client requests an alternative method for legitimate reasons
• Legal or regulatory requirements mandate alternative processing

6.3 Fees and Deductions

Refund amounts may be subject to:

• Payment processing fees that cannot be recovered
• Third-party platform charges or fees
• Bank transfer or currency conversion fees
• Reasonable administrative costs for processing
• Deductions for work completed or value provided

6.4 Currency and Exchange Rates

For international clients:

• Refunds will be processed in the original payment currency where possible
• Exchange rate fluctuations may affect the final refund amount
• Currency conversion fees may apply and will be clearly communicated
• Clients are responsible for any banking fees imposed by their financial institution

7. Disputes and Resolution

7.1 Internal Dispute Resolution

If you are dissatisfied with our refund decision:

• Contact our customer service team at info@xomitt.com
• Request escalation to senior management for review
• Provide additional information or evidence supporting your position
• Participate in good faith discussions to resolve the matter

7.2 Mediation and Alternative Resolution

For disputes that cannot be resolved through internal processes:

• Both parties may agree to mediation through a neutral third party
• Mediation costs will be shared equally between parties
• Mediation decisions are non-binding unless both parties agree otherwise
• Alternative dispute resolution methods may be considered

7.3 Legal Proceedings

Legal action regarding refund disputes:

• Must be initiated within one year of the refund decision
• Will be governed by the laws of England and Wales
• Must be brought in the appropriate courts of England and Wales
• May be subject to binding arbitration as specified in our Terms of Service

8. Service Credits and Alternatives

8.1 Service Credit Options

In lieu of monetary refunds, we may offer:

• Credits toward future services of equal or greater value
• Additional services to address deficiencies or issues
• Extended service periods at no additional cost
• Complimentary consultation or strategy sessions
• Priority support for future projects

8.2 Service Enhancement

When refunds are not appropriate, we may offer:

• Additional work to meet original expectations
• Upgraded services or enhanced deliverables
• Extended timelines to achieve desired results
• Alternative approaches or strategies
• Ongoing support and optimization

8.3 Credit Terms and Conditions

Service credits are subject to:

• Expiration dates (typically 12 months from issuance)
• Use restrictions and applicable service limitations
• Non-transferability to other clients or entities
• Combination restrictions with other offers or discounts
• Forfeiture if client account is terminated for cause

9. Third-Party Services and Charges

9.1 Non-Refundable Third-Party Costs

The following third-party charges are generally non-refundable:

• E-commerce platform fees and commissions
• Advertising spend on various platforms
• Software licenses and subscription fees
• Payment processing fees and transaction charges
• Shipping and logistics costs
• Third-party service provider fees

9.2 Platform-Specific Considerations

Different e-commerce platforms have varying refund policies for:

• Account setup fees and monthly charges
• Transaction fees and payment processing
• Advertising credits and promotional charges
• Premium features and add-on services
• Data storage and bandwidth charges

9.3 Client Responsibility

Clients remain responsible for:

• Direct relationships with third-party service providers
• Platform-specific terms and refund policies
• Any charges incurred directly with third parties
• Cancellation of third-party services when discontinuing our services

10. Special Circumstances and Exceptions

10.1 Emergency Situations

In cases of genuine emergency or hardship:

• Compassionate refund considerations may apply
• Alternative payment arrangements may be available
• Extended timelines for service delivery may be offered
• Case-by-case evaluation of special circumstances

10.2 Technical Failures

For service disruptions due to technical issues:

• Service credits for downtime may be provided
• Extended service periods to compensate for delays
• Alternative delivery methods where technically feasible
• Refunds for services that cannot be recovered or delivered

10.3 Legal and Regulatory Changes

When legal or regulatory changes affect service delivery:

• Refunds may be considered for services that become impossible to deliver
• Alternative compliance solutions may be offered
• Service modifications to meet new requirements
• Consultation on regulatory changes and their impacts

11. Policy Updates and Changes

11.1 Policy Modifications

This Refund Policy may be updated to reflect:

• Changes in business practices or service offerings
• Legal or regulatory requirements
• Industry best practices and standards
• Customer feedback and service improvements
• Technological advances and capabilities

11.2 Notification of Changes

Policy updates will be communicated through:

• Posted updates on our website with revised effective dates
• Email notifications to active clients
• Notices in service agreements and contracts
• Customer service communications as appropriate

11.3 Grandfathering Provisions

For existing clients:

• Current service agreements remain subject to the policy in effect at the time of agreement
• New policy terms apply to services purchased after the effective date
• Significant policy changes may require client acknowledgment
• Transition periods may be provided for material changes

12. Contact Information and Support

12.1 Refund Inquiries

For questions about this Refund Policy or to submit a refund request:

Xomitt Limited
Email: info@xomitt.com
Phone: +447955420354
Website: https://xomitt.com
Services Information: https://xomitt.com/services/
About Us: https://xomitt.com/about-us/

12.2 Customer Support

Our customer support team is available to:

• Answer questions about refund eligibility
• Assist with refund request submissions
• Provide clarification on policy terms
• Help resolve service issues before refund requests
• Offer alternative solutions and service options

12.3 Response Commitments

We commit to:

• Acknowledging refund requests within 2 business days
• Providing initial responses within 10 business days
• Processing approved refunds within stated timeframes
• Maintaining professional and respectful communication throughout the process
• Following up to ensure refund receipt and customer satisfaction

IMPORTANT NOTICE

This Refund Policy is designed to be fair and reasonable for both our clients and our business. We encourage open communication about any service concerns before they escalate to refund requests. Our goal is always to exceed client expectations and deliver exceptional value through our services.