Privacy Policy

Last Updated: July 17, 2024

Xomitt Limited (“Company,” “Xomitt,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at xomitt.com (“Website”), use our services, or interact with us in any capacity.

This Privacy Policy applies to all personal information collected by Xomitt through our Website, services, communications, and any other interactions you may have with us. By accessing our Website or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to complying with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy legislation in jurisdictions where we operate.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Contact and Inquiry Information:

• Name and contact details (email address, phone number, postal address)
• Company name and business information
• Job title and professional details
• Communication preferences and language preferences
• Inquiry details and service requirements
• Information provided in forms, surveys, or questionnaires

Account and Service Information:

• Account registration details and login credentials
• Billing and payment information (credit card details, bank account information)
• Tax identification numbers and business licenses
• Service preferences and project specifications
• Communication history and support tickets
• Feedback, reviews, and testimonials

Business and Project Information:

• Business goals and objectives
• Current e-commerce platform information
• Product details and inventory information
• Marketing and advertising preferences
• Target audience and market information
• Performance metrics and analytics data

2.2 Information Automatically Collected

When you visit our Website or use our services, we automatically collect certain information through cookies, web beacons, and other tracking technologies:

Technical Information:

• IP address and geographic location
• Browser type, version, and settings
• Operating system and device information
• Screen resolution and device characteristics
• Referral URLs and website navigation patterns
• Time stamps and session duration
• Bandwidth and connection speed

Usage Information:

• Pages visited and content viewed
• Links clicked and downloads initiated
• Search queries and form interactions
• Features used and preferences selected
• Error messages and technical issues
• Performance metrics and load times

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Business Partners and Service Providers:

• E-commerce platform data and analytics
• Marketing and advertising partners
• Payment processors and financial institutions
• Customer relationship management systems
• Professional networks and business directories

Public Sources:

• Business registration databases
• Professional networking platforms
• Industry publications and websites
• Government databases and regulatory filings
• Social media platforms (public information only)

3. How We Use Your Information

3.1 Service Delivery and Management

We use your personal information to:

• Provide, maintain, and improve our e-commerce services
• Process and fulfill service requests and projects
• Manage your account and maintain customer relationships
• Communicate with you about your projects and services
• Provide customer support and technical assistance
• Process payments and manage billing information
• Monitor service performance and quality

3.2 Business Operations and Administration

• Verify your identity and prevent fraud
• Comply with legal obligations and regulatory requirements
• Conduct internal business analysis and reporting
• Manage our business relationships and partnerships
• Maintain accurate records and documentation
• Protect our rights and enforce our terms of service

3.3 Marketing and Communications

• Send you information about our services and updates
• Provide newsletters, promotional materials, and marketing communications
• Conduct market research and customer satisfaction surveys
• Personalize your experience on our Website
• Analyze customer preferences and behavior patterns
• Develop and improve our marketing strategies

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from government authorities
• Protect against legal liability and enforce our rights
• Investigate and prevent fraudulent or illegal activities
• Maintain data security and system integrity

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

4.1 Contractual Necessity

• Performing our contractual obligations under service agreements
• Processing payments and managing billing
• Providing customer support and service delivery
• Maintaining your account and user preferences

4.2 Legitimate Interests

• Improving our services and website functionality
• Conducting business analytics and market research
• Preventing fraud and ensuring security
• Marketing our services to existing customers
• Managing our business operations efficiently

4.3 Legal Compliance

• Complying with regulatory requirements and legal obligations
• Responding to legal processes and government requests
• Maintaining records for tax and accounting purposes
• Ensuring compliance with platform policies and industry standards

4.4 Consent

• Sending marketing communications to prospects
• Using cookies and tracking technologies (where required)
• Processing special categories of personal data
• Sharing information with third parties for marketing purposes

5. How We Share Your Information

5.1 Service Providers and Business Partners

We may share your information with trusted third parties who assist us in operating our business:

Technology and Infrastructure Providers:

• Cloud hosting and data storage services
• Software and application providers
• IT support and maintenance services
• Website analytics and monitoring tools

Professional Service Providers:

• Legal counsel and regulatory advisors
• Accounting and financial services
• Marketing and advertising agencies
• Consulting and business advisory services

E-commerce Platform Partners:

• Marketplace and platform integrations
• Payment processing services
• Shipping and logistics providers
• Customer service and support tools

5.2 Business Transfers and Transactions

In the event of a merger, acquisition, sale, or other business transaction, your personal information may be transferred to the acquiring entity or successor organization. We will provide notice of such transfer and any changes to this Privacy Policy.

5.3 Legal Requirements and Protection

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements
• Protect our rights, property, or safety, or that of others
• Investigate or prevent fraudulent, illegal, or harmful activities
• Enforce our terms of service or other agreements
• Respond to emergency situations involving personal safety

5.4 Consent-Based Sharing

We may share your information with third parties when you have provided explicit consent for such sharing, including:

• Marketing partnerships and promotional opportunities
• Industry publications and case studies
• Professional networking and business development
• Research and development collaborations

6. Data Security and Protection

6.1 Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

• Encryption of data in transit and at rest
• Secure server configurations and network protection
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Intrusion detection and monitoring systems
• Secure backup and disaster recovery procedures

Administrative Safeguards:

• Employee training on data protection and security
• Strict access controls and need-to-know principles
• Background checks for personnel with data access
• Regular policy reviews and security updates
• Incident response and breach notification procedures

Physical Safeguards:

• Secure facilities and restricted access areas
• Environmental controls and monitoring systems
• Secure disposal of physical media and documents
• Visitor controls and authentication procedures

6.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements.

General Retention Guidelines:

• Customer account information: Retained for the duration of the business relationship plus 7 years
• Financial and billing records: Retained for 7 years for tax and accounting purposes
• Marketing communications: Retained until you unsubscribe or object
• Website analytics: Retained for 26 months
• Support and communication records: Retained for 3 years

7. Your Rights and Choices

7.1 Access and Portability Rights

You have the right to:

• Request access to your personal information we hold
• Obtain a copy of your personal information in a portable format
• Verify the accuracy and completeness of your information
• Understand how your information is being used and shared

7.2 Correction and Update Rights

You may:

• Request correction of inaccurate or incomplete personal information
• Update your account information and preferences
• Modify your communication preferences
• Request updates to outdated or obsolete information

7.3 Deletion and Erasure Rights

You have the right to request deletion of your personal information when:

• The information is no longer necessary for the original purpose
• You withdraw consent and no other legal basis applies
• Your information has been unlawfully processed
• Deletion is required for compliance with legal obligations

7.4 Restriction and Objection Rights

You may:

• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Object to direct marketing communications
• Opt-out of automated decision-making and profiling

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the timeframes required by applicable law, typically within 30 days.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Our Website uses various types of cookies and similar technologies:

Essential Cookies:

• Required for basic website functionality
• Enable secure login and account access
• Remember your preferences and settings
• Ensure proper website performance

Analytics Cookies:

• Collect information about website usage
• Help us understand visitor behavior patterns
• Measure website performance and effectiveness
• Identify areas for improvement

Marketing Cookies:

• Deliver relevant advertisements and content
• Track the effectiveness of marketing campaigns
• Personalize your browsing experience
• Remember your interests and preferences

Third-Party Cookies:

• Provided by our service providers and partners
• Enable integration with external platforms
• Support social media sharing and interactions
• Facilitate payment processing and security

8.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Receive notifications when cookies are set

9. International Data Transfers

9.1 Cross-Border Processing

As a global service provider, we may transfer your personal information to countries outside your jurisdiction, including countries that may not have equivalent data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your privacy.

9.2 Transfer Safeguards

We ensure international transfers are protected through:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory authorities
• Binding corporate rules and internal data transfer agreements
• Certification schemes and codes of conduct
• Explicit consent where required by law

9.3 Data Processing Locations

Your information may be processed in various locations where we, our service providers, or partners operate, including the United Kingdom, European Union, United States, and other countries as necessary for service delivery.

10. Children’s Privacy

10.1 Age Restrictions

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information through our Website or services.

10.2 Parental Rights

If we become aware that we have collected personal information from a child under 16 without proper parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information to us may contact us to request deletion.

11. Changes to This Privacy Policy

11.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on our Website
• Update the “Last Updated” date at the top of this policy
• Provide notice through email or other communications where appropriate
• Obtain additional consent where required by applicable law

11.2 Continued Use

Your continued use of our Website and services after any changes to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

12.1 Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Xomitt Limited
Email: info@xomitt.com
Phone: +447955420354
Website: https://xomitt.com
Services Information: https://xomitt.com/services/
About Us: https://xomitt.com/about-us/

12.2 Data Protection Officer

For privacy-related inquiries, data subject requests, or concerns about our privacy practices, you may also contact our Data Protection Officer at: info@xomitt.com

12.3 Regulatory Authorities

If you are located in the EEA and have concerns about our privacy practices that we have not adequately addressed, you have the right to lodge a complaint with your local data protection supervisory authority.

ACKNOWLEDGMENT

By using our Website or services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.